Your team needs three things to work: know each other, trust each other, and support each other. With Step-by-Step, I deliver tailor-made workshops that develop your team to the next level. Find out more here:

What I say is not what you hear and probably not at all what you understood. Communication usually needs two people, a sender and a receiver. The sender transmits a message. The receiver receives it. The problem lies in the difference between what the sender intends to say, says, and what the receiver hears and understands in the end.