Spend this Christmas with your family and try to really be present and listen. Here are three tips that help you with listening:

When you want to learn anything, you have to cover the basics first. To advance, you need to do the basics well. This is the same in any area or skill, even in leadership. Here are 4 leadership basics from 2 retired Navy SEAL officers.

With labeling you can create the conditions for more understanding, even in disagreement. You spot an emotion and state it out loud but neutral, i.e. labeling it, via saying "it seems like..." or "it sounds like..." Read on to find out more.

Your team needs three things to work: know each other, trust each other, and support each other. With Step-by-Step, I deliver tailor-made workshops that develop your team to the next level. Find out more here:

What I say is not what you hear and probably not at all what you understood. Communication usually needs two people, a sender and a receiver. The sender transmits a message. The receiver receives it. The problem lies in the difference between what the sender intends to say, says, and what the receiver hears and understands in the end.